Terms & Conditions – HUNAR Home Services

Last Updated: April 1, 2026

1. Acceptance of Terms

By accessing or using HUNAR's services through our mobile application or website, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

HUNAR is a platform that connects users with service professionals for home services including but not limited to:

AC repair and maintenance
Plumbing services
Electrical work
Cleaning services
Babysitting and elderly care
Carpentry and painting

3. User Responsibilities

As a user of our platform, you agree to:

Provide accurate and complete information during registration
Maintain the security of your account credentials
Be present at the service location during scheduled appointments
Treat service professionals with respect
Pay for services rendered through the platform
Report any issues or concerns promptly

Important: Any booking made outside the HUNAR platform is not covered by our service guarantee or insurance.

4. Service Professional Standards

All service professionals on our platform undergo:

Background verification
Skill assessment and training
Regular performance reviews

However, HUNAR acts as a marketplace and is not the direct employer of service professionals.

5. Booking & Cancellation

When booking a service:

Confirm the service details, date, time, and address carefully
Cancellations made 2+ hours before the appointment are free
Late cancellations may incur a cancellation fee
No-shows will be charged the full service amount

6. Payment Terms

We accept payments through:

Credit/Debit Cards
UPI (GPay, PhonePe, Paytm)
Net Banking
Cash (for select services)

All online payments are processed through secure, PCI-DSS compliant payment gateways.

7. Service Warranty

We provide a 30-day service warranty on most repairs. If you experience issues with a completed service within this period, contact us for a free re-service.

8. Liability Limitations

HUNAR shall not be liable for:

Damages caused by user negligence or misuse
Pre-existing conditions not disclosed before service
Indirect or consequential damages
Service delays due to factors beyond our control

9. Intellectual Property

All content on the HUNAR platform, including logos, text, graphics, and software, is owned by HUNAR Technology Pvt. Ltd. and protected by intellectual property laws.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

11. Contact Information

For questions about these Terms & Conditions, contact us at:

Email: legal@hunarapp.com