Cancellation & Refund Policy

Fair and transparent refund process

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Last Updated: April 1, 2026

Cancellation Policy

We understand that plans change. Here's our cancellation policy:

Cancellation Time	Cancellation Fee
More than 2 hours before appointment	Free
1-2 hours before appointment	₹50 or 10% of service cost
Less than 1 hour before	25% of service cost
No-show (without cancellation)	50% of service cost

✓ Free cancellation is available if you cancel at least 2 hours before your scheduled appointment.

Refund Eligibility

You are eligible for a full or partial refund in the following cases:

Service not provided: Full refund if the professional doesn't arrive
Unsatisfactory service: Partial or full refund based on assessment
Overcharging: Refund of excess amount charged
Service cancelled by HUNAR: Full refund + ₹100 credit
Duplicate payment: Full refund of duplicate amount

Non-Refundable Situations

Refunds will not be provided for:

Services completed as per booking
Cancellations due to user's unavailability without prior notice
Issues arising from incorrect information provided by user
Additional services requested during the appointment

How to Request a Refund

Open the HUNAR app and go to "My Bookings"
Select the booking you want to request a refund for
Tap "Report Issue" or "Request Refund"
Select the reason and provide details
Our team will review and respond within 24-48 hours

Refund Processing Time

Payment Method	Refund Time
HUNAR Wallet	Instant
UPI (GPay, PhonePe, etc.)	1-3 business days
Debit Card	5-7 business days
Credit Card	5-10 business days
Net Banking	5-7 business days

⚠️ Note: Refund processing times depend on your bank. If you don't receive your refund within the specified time, please contact your bank first.

Contact for Refunds

For refund-related queries, contact us at:

Email: refunds@hunarapp.com

Phone: +91 12345 67890

Please include your booking ID and registered phone number for faster resolution.