Every year, thousands of Indian homeowners get cheated by unverified "technicians" who overcharge, do shoddy work, or disappear after taking advance payment. With the growth of the gig economy and hyperlocal apps, finding help is easier than ever — but so is getting scammed. Here are 8 things you must check before letting anyone into your home.
The 8 Checks Before Hiring Any Home Service Professional
Identity Verification
The professional should have a government ID (Aadhaar, PAN) on record with the platform or agency. Platforms like HUNAR verify every professional before they're onboarded. Never hire someone off the street who approaches you directly — there's no accountability.
Verified Reviews from Real Customers
Look for 10+ reviews, not just the star rating. Read the negative reviews — how did the company respond? Watch out for profiles with only 5-star reviews with vague text (often fake). Genuine reviews mention specifics like the technician's name, the problem solved, or the price paid.
Transparent, Upfront Pricing
A trustworthy professional tells you the price before starting work. If they refuse to quote until they've "inspected" and then quote very high once they're in your home, that's a red flag. Platforms that show catalogue pricing before booking are better — you know the cost before you commit.
Relevant Certification or Training
Electricians should have a wireman licence. AC technicians should know refrigerant handling. Plumbers should be familiar with modern CPVC and UPVC pipes. Ask what training they've had, or choose a platform that certifies its professionals.
Their Own Tools and Equipment
A professional shows up with their own tools. If someone asks to borrow your tools or use your materials without disclosing this upfront, it's a sign they're not properly equipped — and may charge you extra for "materials" that didn't exist.
Service Warranty
Any good service should come with a minimum 30-day warranty on workmanship. AC servicing, plumbing repairs, electrical work — all should be backed by a guarantee that if the same issue recurs within the warranty period, they'll fix it free of charge.
Professional Conduct at Home
A good professional arrives on time (or calls to inform if delayed), wears shoe covers (or removes shoes), does not smoke or eat inside your home without permission, and cleans up after the job. This is basic professionalism — and a reliable indicator of overall quality.
Customer Support After the Job
Can you call someone if there's a problem? Platforms with a support team are far more accountable than individual contractors found on WhatsApp groups or notice boards. If something goes wrong, you need a mechanism to get it resolved.
💡 Quick test: Ask the professional how long the repair will last and what could cause it to fail again. A genuine expert will answer specifically. Someone who doesn't know their trade will give vague answers or get defensive.
Why Hiring Through a Platform is Safer
Individual contractors found through neighbours or local board listings may be skilled — but there's no accountability if something goes wrong. Professional platforms like HUNAR provide:
- Background-checked, ID-verified professionals
- Fixed pricing shown before booking
- Service warranty on all jobs
- Customer support if you're not satisfied
- Cashless, digital payment — no advance payment pressure
Book Verified Home Service Professionals
Every HUNAR professional is background-checked, trained, and rated by real customers. Transparent pricing, no surprises, happiness guarantee.
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